Privacy Policy

Last updated: January 2026

MonaPay (“MonaPay”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MonaPay mobile application, website, and related services.

1. About MonaPay

MonaPay is a financial technology application that provides international banking services, including physical and virtual payment cards, international bank accounts, and money transfer services. By using MonaPay, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Identification Information: full name, date of birth, nationality, address, email address, phone number.
Identity Verification (KYC): government-issued ID, selfie, proof of address, and other compliance-related documents.
Financial Information: bank account details, card information (masked), transaction history, balances.
Technical Data: IP address, device type, operating system, browser type, app usage data.
Location Data: approximate location derived from IP address (when required for compliance or fraud prevention).

3. How We Use Your Information

Your information is used for the following purposes:

To create and manage your MonaPay account
To issue and manage physical and virtual cards
To process domestic and international money transfers
To comply with legal, regulatory, and anti-money laundering (AML) obligations
To prevent fraud, unauthorized access, and suspicious activities
To improve our services, user experience, and platform security
To communicate with you regarding your account or transactions

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, and legitimate business interests.

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with trusted third parties, including:

Banking and financial partners
Payment card networks (e.g., Mastercard, Visa)
Identity verification and compliance providers
Cloud hosting and technology service providers
Regulatory authorities when required by law

6. International Data Transfers

As MonaPay operates internationally, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place to protect your personal data during such transfers.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory requirements.

8. Data Security

We implement industry-standard security measures, including encryption, access controls, and secure infrastructure, to protect your data against unauthorized access, alteration, disclosure, or destruction.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Correct or update inaccurate information
Request deletion of your data (subject to legal obligations)
Restrict or object to certain processing activities
Withdraw consent at any time

10. Cookies and Tracking Technologies

MonaPay may use cookies and similar technologies to enhance functionality, analyze usage, and improve performance. You can manage cookie preferences through your device or browser settings.

11. Children’s Privacy

MonaPay services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application or on our website, and the updated date will be revised accordingly.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@monapay.net
Website: https://www.monapay.net
Company: MonaPay